FAQ
What payment methods do you accept?
We’re happy to offer a variety of payment options to suit your needs (sorry, magic beans aren't accepted just yet!). Here are the most common methods used:
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Card Payments: Visa, Mastercard, American Express, and more.
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Bank Transfer: Most popular.
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Cheque: Yes, they’re still a thing (apparently).
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Cryptocurrency: Bitcoin, Ethereum, Ripple (XRP), or DOGE!
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Please note: If you don’t hold a credit account with us, you'll need to ensure funds are fully cleared with us before we can start any work. Thanks for your understanding!
How long does installation take?
The best way forward is to reach out to us! We’ll gladly provide you
with an accurate lead time for both production and installation,
tailored to the size and scope of your project.
Our tried-and-true methods ensure top-notch quality delivered within reasonable timeframes. Here are a few examples of install lead times to give you an idea:
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A few graphics on a glass partition; an hour max
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Three office floors of full wall-to-wall graphics, wayfinders, 3D signs, architectural wraps, pod decals, LED signs, glass manifestations, etc. roughly a two-week+ project
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Vehicle graphics on standard-size Ford transit van; one day​
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An illuminated 3d sign (large size); around 6 hours
I don't know what I need, can you advise me?
Our team is happy to swing by your site to talk about what you need and to share some ideas based on your location, how you’ll use it, and your budget.
We’ll take care of everything from design to installation, making sure the whole process is smooth and stress-free!
I don't have any artwork, can you design it for me?
Absolutely! Our in-house design team can create something unique and visually
striking for you. All we require is a detailed brief to get started. We’ll send you proofs
via email for your approval before moving on to
manufacturing, ensuring everything meets your expectations.
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Please note: all designs, mock-ups, and artwork in any format remains IP (intellectual property) of Direct Decals Ltd until full payment is received. Thank you for your understanding!
How long do I have to wait for the sign or graphics after ordering?
This depends on the availability of materials, production schedules, and
design approval. Generally, you can expect a lead time of around 10-14 days.
That said, we’ll always go over the details with you when you place your order and do our best to accommodate your needs whenever possible!
Do you offer both temporary and permanent signs designed for durability indoors and outdoors?
We create both temporary and permanent signs tailored to your needs, and the materials we use play a big role in how long your sign will last. We offer a wide variety of materials to suit your budget and requirements, making sure to recommend options based on whether your sign will be used indoors or outdoors. For added protection, we can also apply anti-vandal and tamper-proof laminates to keep your signage safe from damage. Your sign is more than just
a one-time expense—it’s an investment that works for you around the clock,
24/7, helping your message stand out for years to come!